When bots do the buying, where’s the value in shopping?

Is retail really dead? With the closing of big department stores and retailers’ revenues consistently declining, some commentators are predicting the end of retail. But are the doomsayers right? Start-ups are disrupting and big players are adapting to the existing customer experience by bringing the future closer to us. Now. Author: Thomas Hagmann, Partner, EY-Parthenon, … More When bots do the buying, where’s the value in shopping?